Developing User Access Management for Information Security at Leading Insurance company in India


One of the leading insurance providers in India, recognized the criticality of information security in safeguarding customer data and ensuring regulatory compliance. This case study focuses on the development of a robust User Access Management (UAM) system to enhance security and control access to sensitive information

Problem Statement:

The Company faced challenges in managing user access to their IT systems. The existing manual access provisioning process was time-consuming, prone to errors, and lacked proper controls, potentially exposing sensitive data to unauthorized access.

Electronic Health Records (EHR)

EHR systems digitize patient medical records, making them easily accessible to healthcare providers by improving coordination, reduces errors,& enables secure sharing of patient information among healthcare professionals.


To address these challenges, a comprehensive UAM system was developed in collaboration with an experienced IT solutions provider. The solution aimed to automate and streamline the user access provisioning process while ensuring compliance with internal policies and regulatory requirements.

Key Features and Functionality:

  • The User Access Management (UAM) system included the following key features:
    . Role-Based Access Control (RBAC): Implementing RBAC principles to assign user access based on predefined roles and responsibilities, reducing the risk of unauthorized access and ensuring segregation of duties.
  • Workflow Automation:

Developing an automated workflow for access request, approval, and provisioning, eliminating manual intervention and improving efficiency.

  •  Access Recertification:

Establishing periodic access review processes to validate user access rights, ensuring that access privileges remain appropriate and aligned with changing business needs.

  • Privileged Access Management (PAM):

Implementing PAM controls to secure privileged accounts and enforce stringent access controls for critical systems and data.

  • Integration with Identity and Access Management (IAM) Systems:

Integrating the User Access Management (UAM) system with existing IAM systems to maintain a centralized user repository, streamline user onboarding/offboarding, and ensure consistency across the organization.

  • Audit and Compliance:

Enabling comprehensive logging, monitoring, and reporting capabilities to support auditing requirements and ensure compliance with industry regulations.

Implementation and Benefits:

The UAM system was successfully implemented at The insurance company, yielding several benefits:

  • Enhanced Security:

The UAM system significantly reduced the risk of unauthorized access, ensuring that only authorized individuals had access to sensitive information.

  •  Improved Efficiency:

Automation of access provisioning processes reduced manual effort, streamlined workflows, and accelerated user onboarding, leading to increased operational efficiency.

  • Compliance Adherence:

The UAM system facilitated compliance with regulatory requirements, ensuring that access controls and segregation of duties were in place and auditable.

  • Increased Visibility:

The system provided real-time visibility into user access rights, enabling quick identification and remediation of potential security vulnerabilities.

  • Cost Savings:

The automation and streamlining of access provisioning processes resulted in cost savings by reducing manual errors, improving productivity, and minimizing the risk of security breaches. User Access Management



Rethinkingweb had successfully developed and implemented the User Access Management (UAM) system at The Leading Insurance company in India, which  demonstrated the organization’s commitment to information security and regulatory compliance. The system provided robust controls, improved operational efficiency, and enhanced protection of customer data, positioning the company as a trusted insurance provider in India’s highly regulated market.

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